Frequently Asked Questions (FAQs)

Q:   How do I register to access my accounts online?

Q:   What is the Guarantor Number and where do I find it?

Q:   I tried to add a second child to my account, and I received an error.

Q:   How do I pay multiple accounts at once?

Q:   How long does it take to process the payment? Is there a way to check status?

Q:   How do I reset my password if I cannot remember it?

Q:   I am getting an error stating my Guarantor Number is invalid.

Q:   How do I cancel a payment I submitted in error? (e.g., client wants to use a different credit card, or the amount was incorrect)

Q:   The webpage froze and I am not sure if my payment processed. How do I find out if the transaction completed?

 


Question

Q:  How do I register to access my accounts online?

A: 1) On the Payments page (https://pay.usbank.com/default.aspx?id=radychildrens), Select “Sign up for an Account!”, which is located under the Login button.
Login
2) Enter the requested information as seen on the billing statement and click “Sign Up”.
Note: Password must be between 8-20 characters, and contain at least 3 of these 4 character types:
– lowercase alphabetic
– uppercase alphabetic
– numeric
– special characters
password

3) After clicking “Sign Up”, select three security questions and click on “Save”.
save
 


Question

Q:  What is the Guarantor Number and where do I find it?

A:  The Guarantor Number is the patient ID number. It starts with an S or an F and is located on the upper right portion of the patient’s statement


image004

 


Question

Q:  I tried to add a second child to my account, and I received an error.

A: If someone has already created a new account for a patient, that patient cannot be added to another account. If this is an error, please call Customer Service to verify.

To route your inquiry properly, please contact the following:

For bills from Rady Children’s Hospital-San Diego (Guarantor numbers that start with “F”):
– Hospital Customer Service Direct Line: 858-966-4912
– Customer Service Email: pfscustomerservice@rchsd.org

For bills from Rady Children’s Specialist group (Guarantor numbers that start with “S”):
– MPF Customer Service Direct Line: 858-309-6290, x-96255 or x-96284
– MPF Customer Service Email: mpfcustomerservice@rchsd.org

 


Question

Q:  How do I pay multiple accounts at once?

A:  On the Patient Information page, there is an option to “Add Item”. Click on this option and you can enter multiple Guarantor Numbers.

 


Question

Q:  How long does it take to process the payment? Is there a way to check status?

A:  The authorized credit card payment should be posted to the payer’s account within 24 hours of the payment’s submittal. If there are concerns the account did not get credited, please call Customer Service.

To route your inquiry properly, please contact the following:

For bills from Rady Children’s Hospital-San Diego (Guarantor numbers that start with “F”):
– Hospital Customer Service Direct Line: 858-966-4912
– Customer Service Email: pfscustomerservice@rchsd.org

For bills from Rady Children’s Specialist group (Guarantor numbers that start with “S”):
– MPF Customer Service Direct Line: 858-309-6290, x-96255 or x-96284
– MPF Customer Service Email: mpfcustomerservice@rchsd.org

 


Question

Q: How do I reset my password if I cannot remember it?

A: Under Login, enter your email address and click on “Forgot Password?

Enter the requested information and click on “Submit”:

 


Question

Q:  I am getting an error stating my Guarantor Number is invalid.

 
invalid number

A: On your statement, verify the entire Guarantor Number (GN) has been entered. The GN starts with either an S or an F and is located at the top right of the statement:

image004

If the error persists, please contact the Customer Service department.

To route your inquiry properly, please contact the following:

For bills from Rady Children’s Hospital-San Diego (Guarantor numbers that start with “F”):
– Hospital Customer Service Direct Line: 858-966-4912
– Customer Service Email: pfscustomerservice@rchsd.org

For bills from Rady Children’s Specialist group (Guarantor numbers that start with “S”):
– MPF Customer Service Direct Line: 858-309-6290, x-96255 or x-96284
– MPF Customer Service Email: mpfcustomerservice@rchsd.org

 


Question

Q:  How do I cancel a payment I submitted in error? (e.g., client wants to use a different credit card, or the amount was incorrect)

A:  Please contact the Customer Service department.

To route your inquiry properly, please contact the following:

For bills from Rady Children’s Hospital-San Diego (Guarantor numbers that start with “F”):
– Hospital Customer Service Direct Line: 858-966-4912
– Customer Service Email: pfscustomerservice@rchsd.org

For bills from Rady Children’s Specialist group (Guarantor numbers that start with “S”):
– MPF Customer Service Direct Line: 858-309-6290, x-96255 or x-96284
– MPF Customer Service Email: mpfcustomerservice@rchsd.org

 


Question

Q:  The webpage froze and I am not sure if my payment processed. How do I find out if the transaction completed?

A:  Please contact the Customer Service department.

To route your inquiry properly, please contact the following:

For bills from Rady Children’s Hospital-San Diego (Guarantor numbers that start with “F”):
– Hospital Customer Service Direct Line: 858-966-4912
– Customer Service Email: pfscustomerservice@rchsd.org

For bills from Rady Children’s Specialist group (Guarantor numbers that start with “S”):
– MPF Customer Service Direct Line: 858-309-6290, x-96255 or x-96284
– MPF Customer Service Email: mpfcustomerservice@rchsd.org