September 20, 2019

Neonatal Intensive Care Unit (Main Campus)

Sept. 16, 2019 – My day began bright and early during shift change at the neonatal intensive care unit on the main campus. With 64 licensed beds and a multidisciplinary team of about 300 members, this Level 4 NICU provides care for the tiniest and most critically ill newborns, including those who have undergone a wide variety of complex surgeries. During my visit, 51 babies were under our team’s care.  The neonatal team includes board-certified neonatologists, neonatal nurse practitioners, and neonatal respiratory therapists and registered nurses with advanced life support training — our patient families certainly have a strong support system in their corners!  Read More...

September 18, 2019

Medical Unit

Sept. 12, 2019 – Moments into meeting up with the leadership staff of our approximately 150-person medical unit team, I was glad I wore comfortable shoes — the patient care areas in which these hardworking professionals serve take up quite a bit of real estate in both the ACP and Rose Pavilion, and I was in for a grand tour! We began on the fourth floor of the ACP, where team members including Medical Unit Director Erin Costa, Medical Unit Manager Jill Greenberg and Clinical Nurse Specialist Cindy Lewis led me through the many hallways of the pulmonary unit. I learned that the 28 rooms are open to general care patients, as well as patients whose care requires equipment such as ventilators and trach tubes. Erin noted that because of this specialized level of care, the unit tends to stay very busy, particularly because all rehabilitation medicine patients with trach tubes stay here.  Read More...

September 18, 2019

3 East Surgical

Sept. 9, 2019 – Today I met with a team whose job it is to get kids up and walking again. The staff on this 42-bed unit in the Acute Care Pavilion, called 3 East Surgical, provides comprehensive surgical and rehabilitation care to infants, children and young adults.  Read More...

September 17, 2019

Environmental Services

Sept. 9, 2019 – In order to meet with as many of the environmental services team members as possible, I had the pleasure of visiting with two different groups of this large team on the same day! More commonly referred to as EVS, this team’s mission is to “provide excellent service to our kids and our customers and reduce infection by cleaning and sanitizing.” Just as medical staff care for our patients, EVS professionals work to keep our Hospital clean and everyone who walks through its doors healthy.  Read More...

September 12, 2019

Scripps La Jolla NICU

Sept. 5, 2019 – The satellite locations I have visited so far all seem to embrace a theme based on their geographic location, and the Scripps La Jolla neonatal intensive care unit team was no exception. Just a couple of miles from the beach, this team was all about the sun and the surf. I received a lei and a boogie board (signed by every member of the unit) when I walked into the conference room!  Read More...

September 10, 2019

KidSTART

Sept. 3, 2019 –  My tour of developmental services  continued with the KidSTART program, which serves children with complex developmental, mental health, medical and family needs. I learned that the START in KidSTART is actually a clever acronym for what the program does. It provides Screenings to identify potential concerns, Triage to determine level and complexity of need, Assessment by a transdisciplinary team, and Referral and Treatment to ensure that children and caregivers receive the services they need. My visit would take me take me through all five phases of this model.  Read More...

September 10, 2019

Developmental Evaluation Clinic

Sept. 3, 2019 – During this stop, I was introduced to a team that helps steer families to the developmental and mental health services they need by providing comprehensive evaluations for children from birth through high school. This dedicated group staffs the developmental evaluation clinic, or DEC for short.  Read More...

August 30, 2019

Quality Management

August 22, 2019 — As the group themselves aptly put it, I spent some quality time with the quality management team this afternoon! Manager Kat Worten greeted me right inside the Sadler Center for Quality and immediately ensured I was stocked up with a full plate of barbecue, a perfect pairing with the team’s brightly colored, picnic-themed décor. We had gingham tablecloths, kites and streamers, and a friendly bunch of giant (fake) ants ready to serve up some fruit treats. Systems Analyst Patti Seaney and Administrative Associate Mary Isela Mendoza had even taken the time to make me key lime pie from scratch! I guess word about my favorite dessert (besides my mom’s famous torta mil hoja, of course) gets around.  Read More...

August 30, 2019

Scripps Mercy NICU

August 22, 2019 – It’s always a treat to spend time with staff who work in our satellite locations and partner institutions, and today was no exception. I had the pleasure of visiting with the Rady Children’s team at the Scripps Mercy neonatal intensive care unit, which is located in San Diego’s Hillcrest neighborhood.  Read More...

August 30, 2019

Finance and Industrial Engineering

August 21, 2019 – Today I met with a group that has a unique and important role at Rady Children’s: the finance and industrial engineering team. They support efforts to make Rady Children’s more efficient by focusing on quality, safety, work flow, cost efficiency and satisfaction.  Read More...

August 28, 2019

Inpatient Developmental Services

August 13, 2019 – Today I was hit the gym – the OT/PT gym that is – in the Nelson Pavilion with the team from inpatient developmental services. This team of 35 occupational therapists, physical therapists and speech language pathologists works with patients who have been admitted to the hospital.  Read More...

August 26, 2019

Inpatient Hematology/Oncology

August 6 and 7, 2019 — In order to meet with as many inpatient hematology/oncology team members as possible, I had the pleasure of visiting this team on two different dates. And this group really went big with the travel theme, even setting up their conference room like the inside of an airplane!  Read More...

August 26, 2019

Occupational Therapy

August 6, 2019 — Team Rady Airlines has treated me well throughout my passport journey, but today’s trip required a flight change to the self-proclaimed “most fun airline” of the Hospital: OT Airlines, overseen by our expert occupational therapy crew! The OT team helps Rady Children’s patients develop cognitive, motor, adaptive and social skills across many facilities (Plaza, main campus, Torrey Hills, Murrieta and Oceanside) and programs (including C3 and KidStart), and I was eager to meet the people behind this far-reaching group. Once Director of Down Syndrome Clinical Programs Alexa Kratze, therapist/”pilot” Martha Beck-Monroe and Lead Occupational Therapist Kim Arndt handed me my first-class boarding pass, I was ready for takeoff.  Read More...

August 21, 2019

Health Information Management

August 1, 2019 – I was back at Copley today to visit with the health information management team. They work to assure that patient information is secure, accurate and updated in a timely manner. It’s a big job that is always evolving with health care technology updates.  Read More...

August 6, 2019

Government Affairs, Center for Healthier Communities, Newborn Screening and School Health

July 25, 2019 — Today’s travels brought me to Communityville, the “city” that is home to Rady Children’s talented government affairs, newborn screening, school health and Center for Healthier Communities teams. Their hometown is aptly named, since this well-connected bunch interfaces so heavily with different individuals and organizations throughout the San Diego community (and beyond). The residents had a jam-packed visit planned for me, so we dove right into the program, beginning with a presentation from government affairs.  Read More...

August 6, 2019

Human Resources

July 25, 2019 – The human resources team really pulled out all the stops for this visit, transforming their offices into a colorful carnival complete with games of skill, fantastic prizes and even a petting zoo!  Read More...

July 29, 2019

Security

July 22, 2019 – My visit with the security team got off to an interesting start. When I entered the room I felt like I was going through a TSA checkpoint at the airport!  Read More...

July 26, 2019

Emergency Department

July 20, 2019 — I haven’t been in my new hometown for very long, but I’ll say with confidence that the emergency department team picked a very San Diego way for me to get acquainted with them — a beachside picnic and a taco bar! On a beautiful Saturday morning, I, along with my wife and three of our children, made our way to Crown Point Park to join the ED’s annual summertime bash. They couldn’t have picked a better spot — I mean, check out our view!  Read More...

July 26, 2019

Chadwick Center for Children & Families

July 17, 2019 — Today I had the pleasure of meeting with the team at the Chadwick Center for Children & Families. Charles Wilson, senior center director, and Dr. Suzanne Starling, associate center director and medical director, met me in the Plaza lobby to fill me and a special guest — my wife, Anjie! — in on some of the center’s history and accomplishments before heading upstairs. We have quite an amazing program and facility here at Rady Children’s.  Read More...

July 26, 2019

Plant Operations and Maintenance (POM)

July 17, 2019 – I had such a fun morning visit with the dedicated plant operations and maintenance department, more commonly known as POM.  Read More...

July 25, 2019

Revenue Cycle Teams

July 16, 2019 — Today marked my biggest Team Rady visit to date! I headed over to our Copley office to meet with more than 150 members of the seven teams (12 with sub-teams) responsible for all aspects of revenue cycles within Rady Children’s. Sprinkled between Hawaiian-themed décor, each team had set up individual stations with posters, fun visual aids and treats (so many, many treats) to help me learn more about what they do to support the Rady Children’s mission. With Michael Hester, senior director of revenue cycle, acting as my guide, I prepared for my tropical tour of “Copleyland.”  Read More...

July 25, 2019

MPF Central Scheduling

July 11, 2019 – Immediately after my visit with the central authorizations unit at Copley, I headed across the floor to meet with the MPF central scheduling department. This busy team provides scheduling support for 30 specialty departments.  Read More...

July 18, 2019

MPF Central Authorizations Unit

July 11, 2019 – I was back at Copley for this visit with the Medical Practice Foundation’s Central Authorizations Unit. This is the team that secures funding (insurance authorizations) for kids who need outpatient services in dozens of Rady Children’s specialties.  Read More...

July 18, 2019

Information Technology Infrastructure

July 9, 2019 — Today I met with a team that is critically important to keeping Rady Children’s complex network of servers, computers, applications and devices running smoothly: the IT infrastructure team.  Read More...

July 12, 2019

Scripps Encinitas NICU

July 2, 2019 — While most of my stops have been inside a clinical unit or a conference room, today I got to enjoy the perfect weather on a patio at Scripps Memorial Hospital Encinitas for my visit with the Rady Children’s neonatal intensive care unit team.  Read More...

July 12, 2019

Scripps Chula Vista NICU

July 2, 2019 — I was on the road again today, headed south to visit with the small but mighty neonatal intensive care unit team at Scripps Mercy Hospital Chula Vista. This Level 2 NICU has 10 beds and provides support and care for babies who have mild to moderate health problems at birth.  Read More...

July 9, 2019

Medical Practice Foundation Regional Satellite Staff

June 29, 2019 — Today I headed up to the Murrieta Medical Plaza (my first time there!) for a Saturday morning visit with the team that staffs Rady Children’s satellite clinics in Encinitas, Oceanside, Escondido and Murrieta.  Read More...

July 8, 2019

Institute for Genomic Medicine

June 27, 2019 — What a fascinating and informative visit today with the team at Rady Children’s Institute for Genomic Medicine. These dynamic individuals are responsible for groundbreaking work that is on the leading edge of pediatric genomic medicine.  Read More...

July 8, 2019

Medical Practice Foundation Support Staff

June 26, 2019 — Today I had the privilege of meeting with some frontline staff whose jobs are critically important to our organization’s success: the administrative associates and patient access representatives who make up the Medical Practice Foundation support staff.  Read More...

June 26, 2019

In-House Transport and Information Desks

June 18, 2019 — During this visit, I had the pleasure of meeting with two teams who are on the front lines, working closely with families and patients every day: the in-house transport and information desk teams.  Read More...

June 19, 2019

House Supervisors

June 12, 2019 — My next visit was with a dynamic group of women who have taken on one of the more challenging roles at Rady Children’s: house supervisor.  Read More...

June 17, 2019

Medical Behavioral Unit

June 10, 2019 — The next stop on my journey was the Medical Behavioral Unit, a 14-bed inpatient medical stabilization unit in the Acute Care Pavilion for children, adolescents and young adults with eating and feeding disorders.  Read More...

June 17, 2019

Palomar NICU

June 10, 2019 — I hit the road for this visit, driving up to Escondido to meet with the neonatal intensive care unit team at Palomar Medical Center.  Read More...

June 3, 2019

Helen Bernardy Center

May 17, 2019 — You might think a facility that cares for kids with multiple medical, physical and developmental disabilities would be a depressing place. But at the Helen Bernardy Center for Medically Fragile Children, nothing could be further from the truth! With activities such as dance parties, karaoke, spa nights and music time, the Bernardy Center is a vibrant, engaging environment.  Read More...

June 3, 2019

Pediatric Intensive Care Unit (PICU)

May 16, 2019 — Fresh off my visit with the CHET team, I accompanied Dana Patrick, director of critical care and emergency transport, on an elevator ride to the pediatric intensive care unit (PICU). On the way, Dana told me about a girl who had suffered traumatic injuries in an ATV accident in the desert and had just been admitted to the unit.  Read More...

May 21, 2019

CHET Team

May 16, 2019 — Wet weather couldn’t stop my visit with the Children’s Hospital Emergency Transport (CHET) team. After all, this team is accustomed to doing their job rain or shine!  Read More...

May 17, 2019

Facilities Planning and Development

May 15, 2019 — Tucked away in a modern space on the first floor of 7920 Frost Street, the Facilities Planning and Development team is a small but mighty group that oversees project planning and management for 1.5 million square feet of property across the main campus and satellite locations.  Read More...

May 15, 2019

Medical Practice Foundation Nurses Luncheon

May 8, 2019 — There’s always a reason to celebrate the more than 1,800 nurses within our Rady Children’s family, and Nurses Week serves as an additional opportunity to recognize these extraordinary health care professionals. So, today’s visit with some of our Rady Children’s Specialists of San Diego nurses had excellent timing.  Read More...

May 15, 2019

Compliance

May 7, 2019 —Even with just nine members, our Compliance team is responsible for helping support our more than 5,000-person workforce in following laws and regulations and, most important, protecting our patients’ privacy. This afternoon, I had the pleasure of spending some time with this small-but-mighty group.  Read More...

May 13, 2019

Clinical Nutrition

May 7, 2019 — When I walked up to the Clinical Nutrition team’s office door today, I was greeted with a challenge.  Read More...

May 13, 2019

Peckham Center for Cancer & Blood Disorders Outpatient Unit

May 6, 2019 — I had an uplifting visit with about 25 members of the Peckham Center for Cancer &  Blood Disorders Outpatient Unit team this afternoon. Joined by special guest and Rady Children’s Board of Trustees Chair Michael Peckham, I first met up with Outpatient Services Manager Teresa Cassidy and Director Stacey Brown for a tour. While walking the halls, I had the opportunity to say “hello” to some of the Peckham Center’s nurses and patient access representatives, as well as get a peek at the state-of-the-art procedure room.  Read More...

April 19, 2019

Cardiovascular Intensive Care Unit (CVICU)

April 12, 2019 — Today I had the pleasure of making two visits with members of the Cardiovascular Intensive Care Unit (CVICU) team during their skills fair, which is held every year in the spring. This is when staff have the opportunity to test their knowledge and practice life-saving skills such as CPR, suctioning and reviving a patient during a mock code.  Read More...

April 19, 2019

Surgical Registration and Inpatient Admitting

April 5, 2019 — The two talented teams I visited today, Surgical Registration and Inpatient Admitting, have one important thing in common: they help parents navigate through the stressors surrounding their child’s Hospital admission or surgery.  Read More...

April 12, 2019

Financial Counseling

April 5, 2019 — Seeing your child sick or injured is a stressful experience, and, for many families, a big part of their anxiety is figuring out how to pay for their child’s care.  At Rady Children’s, that’s where the Financial Counseling team comes in.  Read More...

April 3, 2019

Respiratory Care

March 26 and 27, 2019 — During these two visits, I caught up with respiratory therapists (RTs) from our Respiratory Care team during skills fairs at the EOB. At these events, RTs participate in interactive activities, find out about the latest research and equipment, and test their knowledge.  Read More...

March 28, 2019

Food Services

March 21, 2019 – Today I had the pleasure visiting Food Services during both the day and night shifts. This talented team provides delicious food options around the clock for patients, parents and staff in locations across our main campus.  Read More...

March 27, 2019

Children's Care Connection (C3)

March 19, 2019 – What a fun visit with the Children’s Care Connection (C3) team today! This group works with children from newborns to those about to start kindergarten to enhance development and behavior and improve school readiness.  Read More...

March 26, 2019

Developmental Services Outcomes and Analysts

March 19, 2019 – My next visit was a behind-the-scenes tour of the Outcomes and Analysts team, one of 14 Developmental Services departments. As they explained it, this team is responsible for “analyzing the past and shaping the future.”  Read More...

March 21, 2019

Marketing & Communications and Business Development

March 19, 2019 – The next stop on my itinerary was at Rady Children’s Health Services (Plaza), where the Marketing & Communications and Business Development teams are located. These teams work closely together, so they decided to split my visit into two action-packed half-hour segments.  Read More...

March 21, 2019

Alexa's PLAYC and the Autism Discovery Institute

March 14, 2019 – Today I had the pleasure of visiting Alexa’s Playful Learning Academy for Young Children (PLAYC) and the Autism Discovery Institute (ADI), located just across the parking lot from the Rady Children’s Health Services (Plaza) building. My guides Shelley Turner, Andrea Wilson and Themba Carr joined me on this journey, and little did I know we would be time-traveling!  Read More...

March 18, 2019

Supply Chain Management

March 14, 2019 –  My next visit took me to the country of “Bokstoka” – a fascinating land more commonly known as Supply Chain Management. “Bokstoka” is a playful nod to “box stockers.” The 42 inhabitants have a big job providing direct service to every single department and location throughout the entire organization. My host Dave Graul greeted me for this whirlwind tour that included excursions by golf cart and box truck!  Read More...

February 19, 2019

Information Services

Feb. 28, 2019 — My very first stop took me to Rady Children’s Business Center (Copley for short), where I had the opportunity to meet with the Information Services teams and learn about the vital role they serve in our organization.  Read More...

Visits