We are experiencing higher than usual volumes at our ER. Please see the wait times here.

Complaints, Concerns or Grievances

If you have a concern, we encourage you to first address this directly with your doctor, nurse, clinical team or department manager.

If you feel that your concern remains unresolved, please contact Rady Children’s Patient Relations team at ext. 244950 from any phone in the Hospital, or call 858-966-4950 from an outside line. You may also send an e-mail to the Patient Relations team at refsvc@rchsd.org.

Your information will be carefully reviewed, and one of our Patient Relations Specialists will assist you to resolve your concern in a timely manner – you will receive a response within 72 business hours.

If you have a compliment you want to share, please call our Patient Relations team and we will share acknowledgement with the team member and our leadership.

Rady Children’s Hospital-San Diego | Customer Service Center
3020 Children’s Way, MC 5101
San Diego, CA 92123
Phone: 858-966-4950
Fax: 858-966-8640