Health Alerts: Coronavirus
Questions about COVID-19?
Pediatric Nurse Advice Line: 858-966-8399
8 a.m.-10 p.m., seven days a week
The following locations are closed due to COVID-19:
Urgent Care Centers at the following sites:
– Murrieta (effective Thursday, March 26)
– La Mesa (effective Monday, March 30)
– Escondido (effective Monday, March 30)
Sites will reopen as needed. Our other urgent care locations in Mid-City, Oceanside and Chula Vista remain open with usual hours. For round-the-clock pediatric urgent care, we also offer the emergency department on the main campus in San Diego as well as board-certified pediatric emergency medicine specialists at Rancho Springs Medical Center in the emergency department.
Optical Shops at all locations:
– San Diego (7910 Frost Street, Ste 200)
– Escondido (625 W. Citracado Parkway)
– Murrieta (2571 Hancock Avenue)
IMPORTANT INFORMATION FOR PARENTS
As cases of the novel coronavirus increase in San Diego County, we understand you may have questions about your child’s health and how to access care. This webpage contains important details on what to do if your child is sick, the best way to contact us regarding receiving care, COVID-19 testing, health tips and more.
Clinics will continue to see patients in person with urgent and time-sensitive needs. For routine follow-up care, many clinics are offering video visits or telephone consults when office visits are not an option. To protect our patients and families, and minimize community spread of the COVID -19 virus, we are limiting the number of people who are on the Hospital campus or at the satellite locations.
**If you or your child is exhibiting cold or flu-like symptoms – cough, fever, sore throat, shortness of breath, body aches, nausea, vomiting or diarrhea – please contact your primary care doctor to seek advice on how and where to receive care.**
Please do not go to the emergency department or urgent care for minor respiratory illnesses or fevers. Rady Children’s is following the recommended guidelines from the Centers for Disease Control and Prevention, and San Diego County, to ensure we are prepared and equipped to provide emergency services to our community.
Rady Children’s is committed to meeting the health care needs of all children in our community, and our physicians are working hard to ensure that we are consistent in providing both preventative and routine care, as well as care for those with urgent and time-sensitive needs. During this time, however, you may experience scheduling modifications. You may be offered a video visit or a phone consult in place of a face-to-face visit for routine follow-up care.
It is important to check your child’s doctor’s website before coming in. If you do not find necessary information, please call the provider’s office to help direct your child to the most appropriate care without compromising your or your child’s health, and the health of other patients and our staff.
VIDEO and PHONE VISITS
We recommend that, whenever possible, you have a video or phone visit rather than coming in to a clinic. These visits are convenient and safe, and are available at many primary care and some specialty care offices. You may be offered to option to change your in clinic visit to a telemedicine visit or phone visit.
FAMILY MEMBERS ACCOMPANYING PATIENTS TO APPOINTMENTS
Please limit caregivers attending appointments to one adult. Please do not bring other children, or have someone who can watch them in the public waiting areas. We realize this may be inconvenient for parents; however, it is vital to reduce the spread of COVID-19. This will protect you, your children, other patients, and our doctors and staff.
We understand your concerns about the opportunity for your child to get tested if they are sick, and the availability of tests. Test supplies are limited, and in most cases, testing does not change the way we manage the disease. We can assure you that if it is deemed medically necessary for your child to be tested, we will test them.
To determine who should be tested, we are using the guidelines and criteria set forth by both the Centers for Disease Control and Prevention and the San Diego County Health and Human Services Agency.
The current criteria state the following individuals should receive testing:
- Hospitalized patients who have signs and symptoms compatible with COVID-19 in order to inform decisions related to infection control
- Other symptomatic individuals such as those with chronic medical conditions and/or an immunocompromised state that may put them at higher risk for poor outcomes (e.g., diabetes, heart disease, receiving immunosuppressive medications, chronic lung disease or chronic kidney disease)
- Any persons, including health care personnel, who within 14 days of symptom onset had close contact with a suspected or laboratory-confirmed patient with COVID-19, or who have a history of travel from affected geographic areas within 14 days of their symptom onset
When you contact us, we will ask you if your family has traveled outside San Diego in the last 14 days, and if your child has a fever or respiratory symptoms, which may include a cough, sore throat or shortness of breath.
If you or your child is sick, please stay home. Call your primary care doctor if you feel your child’s illness is severe enough to require care.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer that contains at least 60% alcohol. (Watch the video below on how to clean your hands.)
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your entire mouth and nose with a tissue when you cough or sneeze, and then throw the tissue in the trash and wash your hands. If a tissue is unavailable, cough or sneeze into your bent elbow.
- Clean and disinfect frequently touched objects and surfaces.
- Practice social distancing: Stay six feet away from others and avoid large gatherings. This is particularly important for patients with chronic medical conditions or are immunocompromised.
- Store a two-week supply of food and beverages, including food for family pets.
- Ensure you have a two-week supply of prescribed and routine medications on hand. If you need refills, contact your pharmacy.
- Plan ways to care for those who are at greater risk for serious complications, and determine who will take care of sick family members.
Our goal is to continue providing quality care and service to our patients and families, while ensuring we are protecting everyone from exposure to COVID-19. Thank you for your understanding and cooperation during this time.
Video: How to Clean Your Hands
Coronavirus (COVID-19) Status
The World Health Organization has officially declared a pandemic (worldwide spread of a new disease) for the novel coronavirus, which causes a disease known as COVID-19.
The immediate risk of being exposed to this virus is still low for most Americans, but as the outbreak expands, that risk will increase. Travelers from certain international locations, as well as those living with or caring for persons with COVID-19, are at an elevated risk of exposure.
Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, sore throat and shortness of breath. To date, illness in children appears to be milder than in adults.
Patients with conditions such as heart disease, lung disease, diabetes or weakened immune systems are felt to be at higher risk. Public health agencies are recommending that people at higher risk of severe illness should self-quarantine.
The Centers for Disease Control and Prevention does not currently recommend the use of face masks among the general public. There is currently a shortage of face masks available to the medical community.
There is no specific treatment for coronavirus. The great majority of infected people will recover on their own.
- Centers for Disease Control and Prevention
- How COVID-19 Spreads (CDC)
- Symptoms (CDC)
- Frequently Asked Questions (CDC)
- COVID-19 – KidsHealth (ENGLISH)
- COVID-19 – KidsHealth (SPANISH)
- County of San Diego
- 2-1-1 Website
If you have general questions about coronavirus disease, you can call 211 to speak to someone.
For the latest information on positive cases of COVID-19 in San Diego County and the state of California, visit the links below.
Preparation at Rady Children’s
Rady Children’s has a comprehensive plan in place that addresses how we respond to an infectious outbreak like the coronavirus.
Here are some ways that Rady Children’s is taking action:
- We have a core team of experts who plan for infectious outbreaks and work in close collaboration with our San Diego County partners in public health.
- We quickly identify patients who may be infected and then immediately isolate them from other patients and families.
- Staff wear the correct personal protective gear and follow established practices, including excellent hand hygiene.
- We participate in calls with the Centers for Disease Control (CDC) and communicate directly with our local health department on any potential pediatric cases.
We are confident in our plan to take care of coronavirus patients as we have with other recent outbreaks of measles, mumps, pertussis and H1N1.