Important Information to Know During Our Campus Transformation — Read More

Visiting Guidelines

**See Our COVID-19 Visiting Guidelines**


Visits from parents, guardians, brothers, sisters and other loved ones play an important role in your child’s recovery.

All visitors must check in at one of the following information desks:

  • Nelson Family Pavilion (entrance 9 located on Frost Street; open 5 a.m.–10 p.m. Monday through Friday)
  • Rose Pavilion (entrance 1 located on Children’s Way; open 6 a.m.–10 p.m. daily)
  • Acute Care Pavilion (entrance 2 located on Children’s Way; open 24/7)

Visitor badges or Partners in Care wristbands must be worn at all times, and cannot be used by anyone other than the direct recipient.

  • The number of visitors should be limited.
  • Partners in Care are welcome to visit any time unless there is a danger of spreading illness (such as during a severe flu season), while a surgical procedure is in progress in the department or if an emergency is occurring in the area.
  • Siblings and other family and friends may visit 8 a.m.–9 p.m.
  • During the winter months, when rates of flu and respiratory illnesses are at their highest, we limit visiting in our inpatient units. To protect our patients, parents and designated Partners in Care are the only ones we allow to visit during these times. Outpatient visits should also be limited to the patient and parent(s) only.

Year-round, the following individuals are restricted from visiting:

  • Anyone with illnesses such as a cold or the flu, or symptoms such as coughing, sneezing, sore throat, vomiting, diarrhea or rash.
  • Anyone who has not had the chicken pox, measles or other infectious diseases and has had a known exposure in the past three weeks. If you or any visitors received the chicken pox vaccine within the last three weeks, talk to your child’s nurse before visiting.