Regulatory Requirements and Complaints

Rady Children’s HomeCare conforms to all aspects of Title VI, the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975.

Rady Children’s HomeCare does not discriminate on the basis of race, color, age, national origin or handicap. Rady Children’s HomeCare provides telecommunication for the deaf and hearing impaired. To access this service, please call 858-627-3002.

If you have any questions or wish to make a complaint or have a concern about safety, please contact the administrative leaders of Rady Children’s HomeCare at 858-966-4941.

Administrative Leaders

(for support with a complaint about the care you did or did not receive)

Rose Baxter, Administrator, Director of HomeCare
858-966-4941, ext. 245051

Stephanie Lawrence, Clinical Services Manager
858-966-4941, ext. 243533

Michael Clark, Pharmacy Manager, Pharmacist in Charge
858-966-4941, ext. 246917

California Department of Health

If you wish to file a complaint regarding your home care services, you may contact the California Department of Public Health Services Home Health Hotline at 1-800-824-0613.

The hotline is answered Monday through Friday from 8 a.m.-5 p.m. After 5 p.m. or on weekends or holidays, you may leave a message. This hotline may also be used to lodge complaints concerning the implementation of advance directives requirements.

Orange County District Office
681 S. Parker Street, Suite 200
Orange, CA 92868
Toll Free: 800-228-5234

San Diego North District Office
(and North Imperial County)
7575 Metropolitan Drive, Suite 104
San Diego, CA 92108-4402
Toll Free: 800-824-0613

San Diego South District Office
(Cities South of Interstate 8 & Southern Imperial County)
7575 Metropolitan Drive, Suite 211
San Diego, CA 92108-4402,
Toll Free: 866-706-0759

Riverside District Office
625 E. Carnegie Drive, Suite 280
San Bernardino, CA 92408
Toll Free: 888-354-9203

The Joint Commission

Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

General questions: 630-792-5800

Patient safety event or concern about a health organization: patientsafetyreport@jointcommission.org

Mail: One Renaissance Blvd., Oakbrook Terrace, IL, 60181